Customer Service
Order Information
Shipping Information
Returns and Exchanges
Customer Service
Order Information
Placing an Order
Please Note: If you are experiencing difficulties submitting your order on our web site, email us by clicking here or contact us at 1-800-276-8425 and describe the difficulties you're having. A Customer Service Representative is available 8 am to 8 pm eastern time, 7 days a week.Payment Information
We accept forms of payment via Internet, phone and mail.Please review the information below for the details (all accounts are billed in US dollars).
Internet / Telephone Orders
We accept:
Visa
Master Card
American Express
For your protection, ESPN Books reserves the right to hold credit card orders for complete bank verification. Please see credit card verification code information below regarding additional information that will be requested if using a credit card.
Master Card
American Express
Credit Card Verification Code
For your protection, we require an additional set of numbers known as a Verification Code. This is an extra safeguard for credit card purchases. Depending on the credit card type, it is the 3- or 4- digit number printed on the back or the front of your credit card.To find your Verification Code, locate your card among those examples pictured below.
Visa/MasterCard/American Express
The verification code is the 3-digit number found on the back of your credit card near the signature panel.

American Express
The verification code is the 4-digit number found on the far right on the front of your credit card.

Mail Orders
All of the above applies with the addition of personal checks. For personal checks, please note: Checks must be made payable to ESPN Books. Starter checks and checks above $50.00 will not be accepted. Checks must be received at ESPN Books within 15 days of the date on the check. Name, street address (no PO Box), and daytime phone must be imprinted on the check. If not, please handprint this information in the upper left hand corner and initial any alterations. Checks must be signed by the same name imprinted on check. For your protection, all personal checks are subject to complete address and bank verification. Checks returned unpaid by your financial institution are subject to a Service Charge of $25.00 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account.Phone Orders
To purchase products found on our website by phone, please call our Customer Service representatives to place your order 8 am to 8 pm eastern time, 7 days a week at: 1-800-276-8425To help us serve you better, please have the book name and book product number on hand when you call.
Fax or Mail Orders
You can fax your order to us 24 hours a day, seven days a week at: 610-532-9001If you prefer, you may mail your order to us, send it via US Mail to:
ESPN Books Order Center
Box 615
Holmes PA 19043
Cancel or Change an Order
Once an order has been accepted, we are unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change; however, we cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.Taxes
We are required by law to collect applicable sales or use tax on all purchases shipped to states in which we maintain a place of business. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax charged in that area and the total dollar amount of your order. Not all customers will be charged sales tax.See the list below for those states that will be charged sales tax: Maryland, Pennsylvania, and New York
Shipping Information
Shipping Rates and Policies
Shipping and handling fees depend upon the number of items ordered and the method of delivery that you choose.Standard Delivery – United States Postal Service
Unless specifically requested, all orders are shipped through the United States Postal Service. Please allow 10-20 calendar days from the date of shipment (excluding US holidays). Orders generally ship the next business day, subject to payment verification.- $5.95 for the first book.
- $1.50 for each book after the first
Priority Mail
If you selected Priority Mail, your package will be shipped through the United States Postal Service and should arrive in 2-3 days.- $10.95 for the first book.
- $1.50 for each book after the first
Bill to / Ship to
Orders can be billed to one address and shipped to another. The checkout process in the web site shopping cart offers this option. If you are having trouble or are not using the web shopping cart, please call 1-800-276-8425 or email customer service at espnbooks@fulfillment-inc.comShipping to a PO Box
Street addresses are normally required to ensure we deliver your order as expected. If you are using an expedited method such as UPS or Fedex and you do not have a street address (i.e. PO Box Only), please call our Customer Service Department at 1-800-276-8425 for assistance.Returns and Exchanges
Return Policy
Damaged or defective books will be replaced free of charge within 30 days of receipt. You must call customer service at 1-800-276-8425 before returning them to avoid restocking or other charges.All other returns must be made within 30 days of receipt. Please ship them pre-paid to:
ESPN Book Returns
2050 Elmwood Avenue
Sharon Hill, PA 19079
Collect and COD returns will not be accepted. Returned books are subject to a 10% restocking fee.
Customer Service
Contact Information
Need to reach us for a question, comment or suggestion? If you are contacting us about a book or an order, please include the title, author, stock number, order number, your customer number and name and address.- By Email
Email us anytime at espnbooks@fulfillment-inc.com
- By Phone
Please call our Customer Service representatives. We are available 8 am to 8 pm eastern time, 7 days a week at 1-800-276-8425
- By Writing








